Política de reembolso
At ANCE+, your satisfaction is our priority. If you are not satisfied with your purchase, we want to make it right.
30-Day Money-Back Guarantee
You have 30 days from the date you receive your order to request a refund if you are not satisfied with your purchase.
No return is required. You do not need to send the product back to us.
Simply contact us at support@anceskin.com with your order number and let us know why you are not satisfied. Once your request is approved, we will issue a full refund to your original payment method.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at support@anceskin.com. We will review the issue and provide an appropriate solution.
Exchanges
We do not offer exchanges. If you would like a different product, you will need to place a new order.
Refund Processing
Once your refund has been approved, the money will be sent to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Contact Us
For any questions regarding refunds, please contact us at:
ANCE+ — Your satisfaction matters to us.
ANCE+ Return & Refund Policy
At ANCE+, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return and refund in accordance with the conditions below.
No Exchanges
We do not offer exchanges. If you would like a different product, you will need to place a new order.
Refunds
If you are not satisfied with your purchase, you may request a return. Once your return is approved and received, you will receive a refund to your original payment method.
The product must be returned in its original condition, unused and, where applicable, with its original packaging and safety seal intact.
Skincare Products
For hygiene and safety reasons, opened or used skincare products cannot be returned, except where required by applicable law.
How to Request a Return
To request a return, contact us at [your customer service email] and provide:
- Order number
- Name used for the purchase
- Reason for the return
- Photos of the product, if requested
We will provide you with the instructions for completing your return.
Legal Rights
This policy does not affect any rights you may have under applicable consumer protection laws.
ANCE+ reserves the right to review and approve each return request before issuing a refund.
