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Preguntas frecuentes

¿Qué incluye el NELA 5 en 1?

Incluye el cuerpo principal, cinco cabezales intercambiables y estuche de viaje. La composición definitiva se confirmará en la ficha del producto antes del lanzamiento.

¿Tiene diferentes temperaturas y velocidades?

Sí. El modelo se presenta con tres niveles de temperatura y velocidad.

¿Puedo devolver mi pedido?

NELA ofrecerá un plazo comercial de 30 días para devoluciones, sujeto a las condiciones publicadas.

¿Cómo puedo contactar con NELA?

Consulta la página de Contacto para utilizar el formulario de atención al cliente.

What our customers say

This cream is absolutely amazing! I've been using it for 3 weeks and my skin feels incredibly hydrated. The niacinamide really makes a difference.

Verified Purchase

Finally found a cream that actually works! My skin barrier has improved so much. Love the tea tree extract for calming redness.

Verified Purchase

Best investment for my skincare routine! Lightweight texture, absorbs quickly, and keeps my skin plump all day long. Highly recommend!

Verified Purchase

I have sensitive skin and this cream is so gentle yet effective. No irritation, just smooth and hydrated skin every morning!

Verified Purchase

Obsessed with this cream! It's become a staple in my skincare routine. My skin looks brighter and feels so much healthier.

Verified Purchase

This is hands down the best facial cream I've ever used. The centella extract really soothes my skin. Worth every penny!

Verified Purchase

WHAT OUR CUSTOMERS SAY

ANCE+

What skin types can use ANCE+? +

ANCE+ is designed for everyday skincare and focuses on hydration and skin comfort. If your skin is particularly sensitive, we recommend performing a patch test before full application.

What does the facial massager do? +

The facial massager combines gentle vibration massage, warming technology, microcurrent and LED light functions to complement your daily skincare routine. It is designed to massage the face and neck while helping the skin look smoother, firmer and more refreshed.

What are the highlighted ingredients? +

ANCE+ highlights Centella Asiatica, Aloe Vera, Hyaluronic Acid and Chamomile Extract (Guaiazulene), selected for their soothing and hydrating properties.

How many modes and intensity levels does it have? +

The facial massager features 7 different modes and 3 intensity levels, allowing you to adjust your routine according to your personal preference. It also includes vibration massage, warming technology and microcurrent functions.

Does the facial massager use heat and LED light? +

Yes. The device features a constant warming function of approximately 45°C and LED light modes designed to complement your skincare routine. The different light settings can be selected according to the mode you prefer.

Can I use ANCE+ every day? +

ANCE+ can be incorporated into a daily skincare routine. Apply a small amount to clean skin and gently massage until absorbed.

Important skin-safety notice

Use the facial massager only as directed and avoid using it on irritated, damaged or inflamed skin. If you have particularly sensitive skin or any concerns about using heat, microcurrent or LED light, consult a qualified healthcare professional before use.

For best comfort, start with the lowest intensity and gradually adjust the settings according to your personal preference.

BIENVENIDA A ANCE+

¡Por si nadie te lo ha dicho hoy! Eres suficiente. Eres valiente. Y vales muchísimo.

Gracias por entrar en nuestra tienda. Esperamos que disfrutes de la experiencia. 🤍

Preguntas frecuentes